shipping & returns
DO YOU OFFER EXPEDITED SHIPPING?
At the moment we do not, but will be implementing it in the future.
HOW LONG IS THE PROCESSING TIME?
Please allow 3-5 business days for your order to ship. All orders are processed within 1–3 business days (excluding weekends and holidays).
CAN I CANCEL MY ORDER?
Changed your mind? No problem! You have 24 hours to cancel your order for a full refund. Contact us HERE. Please note that we can't offer cancellations or refunds after 24 hours.
WHAT IS YOUR RETURN POLICY?
Changed your mind? No problem! You have 24 hours to cancel your order for a full refund. Just contact us HERE within that timeframe. Please note that we can't offer cancellations or refunds after 24 hours.
CAN I EXCHANGE MY ITEMS?
In order to exchange, please return your item. Once we issue your refund, you may repurchase the item for the correct piece.
SHIPPING & DELIVERY
DO YOU SHIP OVERSEAS?
No, our shipping services are limited to domestic destinations only.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Please reach out within 24 hours HERE.
HOW MUCH IS SHIPPING?
$8.95 – Contiguous USA
$12.95 Alaska, Puerto Rico & Hawaii
RETURNS & EXCHANGES
HOW DO I RETURN MY ONLINE PURCHASE?
We kindly request you reach out to us within 14 days of receiving the product to initiate the refund/exchange process.
ARE RETURNS FREE?
The outgoing shipping cost and postage fees will be dectued from the final refund amount.
WHERE DOES YUWA ATELIER SHIP FROM?
We ship from Los Angeles, California.
HOW CAN I TRACK MY ORDER?
Once the order ships, you will receive a shipping confirmation email with a link to track your order.
HOW LONG IS SHIPPING?
Please allow 5-7 business days after processing to receive your order.
WHAT IF MY ITEM ARRIVES DAMAGES
We kindly request you reach out to us within 14 days of receiving the product to initiate the refund/exchange process.
WHEN WILL I RECIEVE MY REFUND?
We kindly request you reach out to us within 14 days of receiving the product to initiate the refund/exchange process.